- Possess a degree in Computer Science/Information Technology or related fields.
- 3 to 8 years of experience in providing technical support to end- users for O365/M365 applications, including but not limited to Exchange Online, SharePoint Online, Teams, and OneDrive.
- Experience in troubleshooting and resolving technical issues related to O365/M365 applications and services.
- Responsible for monitoring system performance, identifying issues, and implementing solutions to improve performance.
- Collaborate with other IT teams to develop and implement best practices for Office 365 usage, security, and governance and ensure the overall health of the M365 environment.
- Responsible for developing and maintaining documentation related to O365/M365 support processes and procedures.
- Stay updated with the latest features, updates, and security patches of Office 365 applications and communicate relevant information to users and stakeholders.
- Able to participate in on-call rotation to provide after-hours support as needed.
- Strong understanding of O365/M365 architecture, services, and features.
- Excellent troubleshooting skills with the ability to solve complex technical problems.
- Strong written and communication skills, and able to work effectively with end-users and IT teams.
- Ability to learn new technologies quickly, with positive attitude towards work and a desire to learn.
- Knowledge of PowerShell and scripting is preferred.
- Microsoft certifications such as MCSA (Office 365) or MCSE (Productivity) will be advantageous.
- Ensure compliance with IT security standards, policies and procedures.
- Good understanding of ITIL processes, with experience in an ITIL based environment.
Office 365 Engineer (Mid-Level)
