related fields.

More than 8 years of experience in end user security support and administration.
Monitor the availability, operational stability and system performance of the security tools installed in CUSTOMER.
Diagnose and resolve any system problems, working with other technical teams and vendors when required.
Plan, coordinate, and perform minor version upgrades of the server components of security tools.
Plan, coordinate, and perform maintenance activities such as software and/or agent repair and reinstallation on servers/network operating systems.
Develop, test, and deploy scripts for software and/or agent upgrades and bug fixes when required.
Perform day to day service request fulfilment when required. Provide Level 3 fix support for security platforms.
Plan and participate in Disaster Recovery tests.
Function as Subject Matter Expert and provide guidance to Level 2 operations team.
Work with Security Engineering team and implement best in class security solutions.
Provide security tools documentation to ServiceDesk and End User Team.
Ensure security tools do not interfere with users’ day to day work.
Perform further analysis on endpoint with security agent not reporting back, failed to upgrade and corrupted client.
Escalate case to product principal if required.
Ensure compliance with IT security standards, policies, and procedures.
Good understanding of ITIL processes, with experience in an ITIL based environment.
Excellent written and communication skills.

End User Security Engineer (Senior)

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