- Possess a degree in Computer Science/Information Technology or related fields.
- 3 to 8 years of experience in end user security support and administration.
- Monitor the availability, operational stability and system performance of the security tools installed in CUSTOMER.
- Diagnose and resolve any system problems, working with other technical teams and vendors when required.
- Plan, coordinate and perform minor version upgrades of the server components of security tools.
- Plan, coordinate and perform maintenance activities such as software and/or agent repair and reinstallation on servers/network operating systems.
- Develop, test and deploy scripts for software and/or agent upgrades and bug fixes when required.
- Perform day to day service request fulfilment when required. Provide Level 3 fix support for security platforms.
- Plan and participate in Disaster Recovery tests.
- Function as Subject Matter Expert and provide guidance to Level 2 operations team.
- Work with Security Engineering team and implement best in class security solutions.
- Provide security tools documentation to ServiceDesk and End User Team.
- Ensure security tools do not interfere with users’ day to day work.
- Perform further analysis on endpoint with security agent not reporting back, failed to upgrade and corrupted client.
- Escalate case to product principal if required.
- Ensure compliance with IT security standards, policies and procedures.
- Good understanding of ITIL processes, with experience in an ITIL based environment.
- Excellent written and communication skills.
End User Security Engineer (Mid-Level)
