- Possess a degree in Computer Science/Information Technology or related fields.
- More than 8 years of experience in IT service management, specializing in Change Management.
- Hands-on experience with knowledge in ITSM tools and platforms; e.g. BMC Remedy, MyIT, SmartIT etc.
- Extensive knowledge and experience in IT Service Management framework, development of Change Management reports and processes.
- Experience in managing, monitoring and improving Change Management processes.
- Develop Change Management plan, perform change impacts assessment and identify key stakeholders.
- Experience in chairing, coordinating and conducting Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings to review and approve RFCs (Request for Change).
- Experience in conducting post review and closure of the implemented changes with stakeholders.
- Experience in system development, infrastructure or other IT related areas.
- Ensure compliance with IT security standards, policies and procedures.
- Deep understanding of ITIL processes, with experience in an ITIL based environment.
- Excellent written and communication skills.
- Preferably with ITIL certifications.
Change Management Specialist (Senior)
